Reputation Spotlight – Kathy, Amanda & Miyun

Posted on September by Passanante's Home Food Service

Thanks to all of our wonderful, loyal customers including Kathy, Amanda, and Miyun for trusting us to feed your families and allowing us to do what we love for the last 100+ years! We appreciate you posting about your experience so anyone who is curious about Passanante’s Home Food Service can see how actual customers feel about us. As always, we’re thrilled to have exceeded your expectations and look forward to your next delivery!

“We have been purchasing our meat from Passanante’s Home Food Service for about two years. Because there are just two of us at home, having each chicken breast, each hamburger patty, each steak, etc., packaged individually where we can take out only what we need is a wonderful setup for us and saves a lot of waste. I can also see how the packaging would work for a larger family – especially if not everyone is home each night for dinner, etc.

The meat has always been delivered in the window of time we have been given, and arrives frozen and ready to go into our freezer. And I love that they unpack the meat and put it in the freezer for us, moving any meat remaining from a previous order to one area of the freezer, so we know what meat to use up first.”

– Kathy P. (BBB)
September 19, 2018

“We love working with Passanante’s!!! They not only bring us great food products but they also support local events. Like my son’s hockey team Baltimore Area Special Hockey, Inc. We love buying from companies that support or give back to organizations closes to our hearts.“

– Amanda S. (Google)
September 15, 2018

“We have been placing order[s] for years. Even though we have gone through several representatives to take care of our order, the customer service has always been very easy to work with. They gave us an estimate ahead of time and was always willing to work with our budget. Most importantly, the quality of what we ordered has all been great.

As a fulltime working mom, I love the convenience where I always have good quality products in my freezer. Since products are all individually packaged, we find ourselves wasting less food and eating better. I see many comments mentioned about being overpriced for frozen meats. To us, with the price we paid and the quality/freshness of these products, we have been happy with it. It also gives us an opportunity to try new things. If we don’t like it, they are happy to take it back (even it’s already open) and credited you the $$. At first, the $$ might be overwhelmed with freezer and things you have to purchase, but it pays off in the end. We thank you for Passanante.”

-Miyun T. (Google)
August 19, 2018

Interested in hearing what other Passanante’s Home Food Service customers are saying about us? Visit our Facebook Page where you’ll find hundreds of candid reviews in addition to delicious recipes and helpful food tips. Or feel free to request a Free Gourmet Food Sample and decide for yourself!

Reputation Spotlight – Angela, Tina & Brenda

Posted on August by Passanante's Home Food Service

A big thank you to Passanante’s Home Food Service customers Angela, Tina & Brenda for the great testimonials left across the web! The overwhelming majority of our business comes by way of referrals from happy, loyal customers and reviews are a huge contributor. We’re so grateful to every customer who has taken the time to leave us a review online and we look forward to continuing to impress each of you for years to come!

“The food is excellent. It was delivered to my home and packed in the freezer in a organized and professional manner. Everyone I have interacted with has been friendly and welcomed me to the Passanante family. I look forward to cooking at home more and eating out less as the quality of the food is delicious.”

– Angela B. (Facebook)
August 5, 2018

“We have been with Passanante’s for a couple of years now. We like that we can keep a variety of meats in our freezer so we can make what we are in the mood for, for dinner. I also liked that everything is portioned in vacuumed sealed bags. This makes cooking for two and portion control much easier. We did order their freezer to get the discount because we planned on being with the company long enough to make it worth it. It is a lot of money upfront, however, worth it if you’re staying with the company. Passanante’s is more expensive than buying meat from the grocery store, however, the quality is better and since it is portioned, it doesn’t go to waste. The staff has always been friendly and easy to work with!“

– Tina M. (Facebook)
August 21, 2018

“Our order was delivered promptly and the guys unpacking it were very helpful explaining the the items to us as they unpacked each item. The meats are indeed much better than anything we have purchased in the grocery stores. We are eating healthier because it is so easy to quickly unthaw and cook a great meal. Normally, we’d go out to eat because so eone forgot to thaw out anything for dinner. “

– Brenda W. (BBB)
July 18, 2018

Ready to give us a try? Request a Free Gourmet Food Sample TODAY!

Reputation Spotlight – Brenda, Kara & Margaret

Posted on July by Passanante's Home Food Service

A special thanks to customers Brenda, Kara & Margaret for taking the time to leave a review about their experience with Passanante’s Home Food Service. Reviews are the lifeblood of our business and were it not for our incredible customers we simply wouldn’t still be here after more than 100 years.

We love hearing from our customers regardless of if it’s a 5-star glowing review or an email with recommendations of how we could improve our products or service. Our goal isn’t to just be in business, it’s to be the best home food delivery service with the most delicious foods and the happiest customers!

“Our order was delivered promptly and the guys unpacking it were very helpful explaining the the items to us as they unpacked each item. The meats are indeed much better than anything we have purchased in the grocery stores. We are eating healthier because it is so easy to quickly unthaw and cook a great meal. Normally, we’d go out to eat because someone forgot to thaw out anything for dinner. “

– Brenda (BBB)
July 18, 2018

“Love the food! Love the service! PeterJames was great when he came out to see us! He made sure he gave us the beat deal possible, more band for our buck. Not to mention, explained how to use our air purifier we got from them that had been sitting unused for nearly a year. Planning to stay with them for a long time to come!”

-Kara M. (Facebook)
July 20, 2018

“I’ve ordered their meat packages in the past and thing the burgers are the best we’ve ever tasted. Had a small problem on a recent delivery and spoke to Amy in the customer service group. She could not have been more helpful. Went above and beyond to resolve the issue and I look forward to enjoying more of their products!”

-Margaret M. (Facebook)
July 20, 2018

Have a customer service issue or suggestion for how we could improve our service? We’d love to hear it. Please fill out this form to share your feedback and don’t forget to let us know if you’d like one of our managers to follow-up with you.

Reputation Spotlight – L P. & Marissa

Posted on June by Passanante's Home Food Service

A special thanks to customers L P. and Marissa for sharing their experiences online! Positive reviews are the primary way that other families find out about our business, so thank you so much for taking the time to write these reviews about your experiences with Passanante’s Home Food Service !

Unfortunately Yelp’s “proprietary algorithm” needlessly filters out positive reviews from verified customers leaving a disappointingly unfair representation of who we are and what we do. These reviews are prime examples of a couple of the hundreds (yes, hundreds) of real-life experiences that are hidden from view and are not factored into our overall star rating on Yelp. It’s a real shame, but we are grateful none the less to these wonderful customers for posting their honest feedback about our food service! 🙂

“Great Food, great prices.

I see that a lot of people are very upset by the additional product options provided by Passanante’s. However, I do not believe that people give movies bad reviews because the popcorn and soda are expensive, they just choose to purchase those items or not. The same is true with Passanante’s, they do not require that you purchase any of their additional options. You can simply just purchase food from them, fantastic food.

Their meat is such high quality that my family suddenly believes that I am a great cook. Nothing in my cooking has changed except for that I now am cooking Passanante’s food.

While frozen, the meat may look very similar to the food you can purchase anywhere, however, once you cook it, it is obvious that it is not the same because it does not shrink as much in size as other frozen products.

Passanante’s does offer the option to purchase other products and offer the convenience of third party financing which is at an incredibly high interest rate but you absolutely do not have to purchase any of those items. If you choose to purchase those items, they reduce the price of the food by the amount that you will pay in interest.

I have been a customer for nearly a year, have received 2 orders and could not be a happier customer.“

-L P. (Yelp)
May 31, 2018

“Their product is absolutely amazing. It’s so fresh and tasty! The portion sizes may not be as big as your local grocery stores, but that’s because their not filled with steroids and all that junk. If you care about quality, then this is the way to go. The price may be a little more, but you pay for what you get. If you care more about price, then what you put into your body, then this may not be a fit for you.

Presentation was very informative and we actually got to taste the product before purchasing, which is always a plus! The food rep prepared the chicken breast for us and it was so juicy and delicious. If you have the opportunity to try the product, you will taste and see the difference. It’s also a very convenient service. Not having to spend hours at grocery stores,between shopping and standing in line, is something I look forward to. Everyone should at least look into the service as an option!”

-Marissa L. (Yelp)
April 16, 2018

Reputation Spotlight – Lynn, James and Jason

Posted on April by Passanante's Home Food Service

A special thanks to customers Lynn & James H. as well and Jason S. for sharing their experiences online! We’re always delighted to hear when our food program has positively impacted someone’s health goals, and as always, we’re happy to have been able to take care of a major food spoilage due to power outage – a policy we stand behind 100%. Thanks so much to each of you for the reviews and for trusting Passanante’s!

“Great food and fantastic service. Since I have begun eating Passanante’s meals, I have felt better, lost weight and gotten a great checkup rating from my Dr.
So grateful we made the choice to eat healthier.”

-Lynn and James H. (via Email)

“Time for an updated review. We’ve been customers for about 5 years. You won’t hear me say that this is “cheap” because it’s not. But you get the quality you pay for, and in that regard you pay less than you should. But what has really impressed me lately is how they have stood by their promises. Every time we ordered (and re-ordered) we were told that they stand by their products 100% and that if anything ever goes wrong, even if its not our fault, they’ll replace any food. This is meant to include power outages. I always shook my head and said “that’s not going to happen.

I was wrong.

Last month we lost power for 6 days, and despite the fact that we did not open the freezer the food did not stay cold the whole time. By the time power came on, all of our food was thawed out and, as such, not safe for consumption. We lost about 80% of our most recent order.

I called Passanante, and was told (1) Do NOT keep the food, as it is not safe. (2) Get it out of your freezer and disposed of ASAP so that it doesn’t leak and create any odor or contamination. (3) Take a picture (ONE picture) of the food you lost. (4) WE’ll send you a replacement form online.

I did all of the above, filled out the form and submitted it with a single photograph, and today a delivery showed up replacing EVERYTHING we lost. At no charge! They did not make me prove the loss item by item, but showed great faith in my integrity. THey did not doubt my claim, did not try to wiggle out of it, and did what a good company does… they kept their word.

We are VERY pleased that we don’t have to drop all of that money to replace the food we lost, and although we hope to never have this happen again we know that they have our backs if it does.

That, alone, is worth the price we pay.

OH yeah, and their food is AMAZING. Order. Now.”

-Jason S. (Facebook)